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Insurance claims can run into challenges for several reasons. Some are denied due to disagreements about the cause of loss. Others are delayed because inspections are incomplete or documentation is missing. Underpayment often happens when the scope of repairs does not match the actual damage. Why insurance claims get denied Denials may occur…
Public adjusters coordinate every step of the claim process, from identifying damage to negotiating the final settlement. Their work creates a complete and accurate record of the loss, which becomes the foundation for the insurer’s review. Inspection and documentation A comprehensive inspection includes: Structural components Electrical systems Moisture mapping Smoke and soot pathways…
California has clear rules governing how insurers must handle claims. These rules ensure fair communication, complete investigations, and transparent settlement decisions. Understanding these guidelines helps homeowners navigate the claims process with more confidence. Claim handling requirements Insurers must acknowledge claims, provide updates, and request documents within reasonable timeframes. They are expected to investigate thoroughly…
Water can move unpredictably through a home. It spreads under flooring, into subfloors, along wall cavities, and across ceiling spaces. Once moisture enters enclosed areas, it may remain hidden until demolition occurs. Homes often have older plumbing systems, layered tile flooring, or flat-roof designs that complicate both the cause of the leak and the…
Fire and smoke losses often reach well beyond the area where flames were visible. Heat, soot, and airborne particulates move through attics, wall cavities, and ductwork. Even a small fire can affect insulation, wiring, framing, and interior finishes. Many homes in Southern California have open attic channels, older framing styles, or mixed-material remodels, which create…
When the smoke finally cleared, Daniel and Marisa stood in their kitchen staring at what looked like a small fire contained to one wall. The contractor told them repairs would be minor. The insurer’s first estimate matched that. But when demolition started, smoke stains appeared in the attic, and insulation crumbled in their hands.…
How to communicate with your insurance company In the weeks following the recent LA fires, insurance companies were flooded with thousands of claims. Phone lines jammed, voicemails piled up, and policyholders sometimes waited weeks for a response. In that kind of backlog, the families who managed to get their claims moving had one thing in…
California homeowners are facing more insurance stress than ever. Wildfires, storms, and other disasters are happening with greater frequency, and insurers are tightening coverage, raising premiums, or pulling out of high-risk areas altogether. When a loss does occur, many families are shocked to find their payout doesn’t come close to covering repairs. …
Frequently asked questions about fire damage insurance claims Recovering from a fire is overwhelming. There’s the shock, the loss, and then the task of figuring out your insurance claim. This FAQ is here to give you clear, straightforward answers about fire damage coverage, how the process works, and how a public adjuster can stand by…
A recent court decision says the FAIR Plan’s smoke-damage policy was illegal: what it means for your past or future claim On June 25, 2025, a Los Angeles judge issued a decision that could change the way smoke-damage insurance claims are handled across California, especially for the more than half a million homeowners…