Privacy Policy
Public adjusting runs on documents — policies, denial letters, estimates, photographs of your home or business. This policy explains plainly what we collect through this website, what we do with it, who sees it, and the choices you have.
Who This Policy Covers
This policy describes how Metropolitan Adjustment Bureau, Inc. ("MAB", "we") handles information collected through metroadjusters.com and when you contact us by phone or email about a property insurance claim. It applies to prospective clients, clients and website visitors. Our handling of information under a signed public adjuster contract is also governed by that contract and by the insurance laws of your state.
Information You Give Us
When you call, email or use our contact, consultation or newsletter forms, we collect what you provide: your name, phone number, email address, property address, insurer and policy details, a description of your loss, and any documents you choose to upload — typically policy declarations, denial or reservation-of-rights letters, estimates, invoices and photographs. Please upload only documents you are authorized to share.
Information Collected Automatically
We use Google Analytics 4 to understand how visitors use the site: pages viewed, approximate location derived from IP address, device and browser type, and referring source. This data is aggregated and does not identify you to us by name. You can opt out of Google Analytics with Google's browser add-on or by blocking analytics scripts. Our server also keeps standard access logs (IP address, requested URL, user agent) for security and performance monitoring; these are rotated and retained for a limited period.
How We Use Information
We use the information you provide to respond to your inquiry, evaluate your claim, prepare a public adjuster contract if you decide to retain us, and — once retained — document, present and negotiate your claim with your insurer. We use analytics data to improve the website. We do not use your information for advertising, and we do not sell it.
Documents and Claim Files
Documents submitted through our forms are delivered by encrypted email to our office and stored in our claim-management systems. They are accessible only to MAB staff working on your matter. If you decide not to retain us, we will delete the documents you submitted on request.
When We Share Information
We share information only as needed to provide our services: with your insurance company and its representatives in the course of adjusting your claim (once you have retained us); with service providers that host our website, deliver email or store files on our behalf, under confidentiality obligations; with experts such as contractors, engineers or industrial hygienists engaged on your claim, with your knowledge; and when required by law, subpoena or regulatory inquiry. We never sell or rent personal information.
Retention
We keep inquiry information for as long as needed to respond to you and for a reasonable period afterward. Client claim files are retained for the period required by the insurance regulations of the licensing state and our professional obligations, then securely destroyed.
Your California Privacy Rights
If you are a California resident, you have the right to know what personal information we have collected about you, to request a copy, to request deletion (subject to legal and contractual retention requirements), and to not be discriminated against for exercising those rights. We do not sell or share personal information for cross-context behavioral advertising. To make a request, email us or call the number below; we will verify your identity before responding.
Security
The website is served over HTTPS, form submissions are transmitted encrypted, and access to claim files is limited to staff who need it. No method of transmission or storage is perfectly secure, so please do not send Social Security numbers, bank account details or other sensitive data through the website unless we ask for them for your claim.
Children
This website is not directed to children under 16 and we do not knowingly collect information from them.
Changes
We may update this policy from time to time. The date of the current version is shown below.
Contact Us
Questions or privacy requests: info@metroadjusters.com or (818) 905-6800. Metropolitan Adjustment Bureau, Inc., 16133 Ventura Boulevard, Suite 470, Encino, CA 91436.
Last updated November 2, 2026.